- What payment methods do you accept?
We accept PayPal. Please note that we do not accept personal checks, money orders, bank transfers, debit cards, or cash on delivery.
- How secure is my online order?
Your security is our top priority. We use SSL encryption to protect your payment details during transmission. We do not store your payment information on our servers.
- Can I modify or cancel my order after placing it?
Once an order is placed, it may be accepted or rejected, even after confirmation. If canceled after payment authorization, we will issue a refund to the original payment method.
- When will my order arrive?
Delivery times vary based on the shipping option chosen. We will email you tracking information once your order ships, typically within 24 hours. Please note that we are not responsible for customs delays in your country.
- Can I use multiple discount codes on a single order?
Unless stated otherwise, promotions and discount codes cannot be combined with other offers.
- Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account offers benefits such as faster checkout, easy access to order status and history, and updates on new products and promotions.
- How can I track my order?
Once your order ships, we’ll send you tracking information via email so you can monitor its progress.
- What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact our customer service team immediately at service@crystalwaterflow.com with your order number and a photo of the item. We’ll help you resolve the issue quickly.
- Do you ship internationally?
At this time, we only ship within the United States.
- How can I contact customer service?
For inquiries, please email us at service@crystalwaterflow.com. Our customer service team is available Monday through Sunday, 10 a.m. to 5 p.m. MST.
Updated on May 12th, 2025.